This Privacy Policy explains how A1 ELECTRO WORLD, operated by SYED NAYAZ, collects, uses, stores, shares, and protects personal information when you use our website, retail services, POS/CRM services, customer support channels, and WhatsApp marketing or notification features.
1. Who We Are
A1 ELECTRO WORLD is a proprietorship retail and service business operated by SYED NAYAZ in Karnataka, India. Our principal place of business is:
Katha No 3062/2657/170/1, Opp to HDFC Bank
K R Road, Hoskote Taluk
Bengaluru Rural, Karnataka 562114
India
GSTIN: 29CPRPN3104G1ZP
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
- Contact information such as name, mobile number, WhatsApp number, email address, billing address, shipping address, and customer group.
- Order and transaction information such as products purchased, invoices, payments, returns, delivery details, outstanding balances, and purchase history.
- Customer support information such as service requests, messages, complaints, feedback, and call or chat history.
- WhatsApp communication information such as opt-in status, opt-in source, campaign audience membership, message templates, message body variables, delivery status, read status, replies, and opt-out requests.
- Meta WhatsApp Business Platform information such as WhatsApp Business Account ID, phone number ID, message template metadata, webhook events, and message status callbacks.
- Account and staff information for authorized business users, including login credentials, user roles, permissions, and activity logs.
- Technical information such as IP address, browser type, device details, log data, cookies, timestamps, and security events.
3. How We Collect Information
- Directly from you when you buy products, request support, create an account, submit forms, or contact us.
- From transactions entered into our POS/CRM system.
- From WhatsApp messages, opt-in forms, campaign imports, and customer consent records.
- From Meta and WhatsApp Business Platform APIs when you authorize or connect WhatsApp Business features.
- Automatically through server logs, cookies, and security monitoring tools.
4. How We Use Information
We use personal information for the following purposes:
- To process orders, invoices, returns, payments, warranty claims, and customer support requests.
- To maintain customer records, purchase history, and account ledgers.
- To send service messages, order updates, payment reminders, support replies, and approved WhatsApp template messages.
- To create opt-in marketing audiences from existing customer and order history.
- To send WhatsApp marketing messages only where consent or another lawful basis applies.
- To sync and manage WhatsApp Business Account assets, including phone numbers and templates.
- To detect fraud, secure the application, troubleshoot errors, and maintain audit logs.
- To comply with tax, accounting, consumer protection, and other legal obligations.
5. WhatsApp Marketing and Consent
We use WhatsApp for customer service, transactional notifications, and marketing campaigns. Marketing messages are sent only to customers marked as opted in, or where otherwise permitted by applicable law and WhatsApp rules.
- You can opt out of WhatsApp marketing at any time by replying STOP, UNSUBSCRIBE, OPT OUT, or OPT-OUT.
- We store opt-in source, opt-in timestamp, and opt-out timestamp where available.
- We may use your purchase history, location, customer group, and previous order behavior to create relevant customer segments.
- Official Meta WhatsApp Business Platform marketing campaigns use approved WhatsApp message templates.
6. Meta and WhatsApp Business Platform Data
When our app connects to Meta or WhatsApp Business Platform, we process data required to operate WhatsApp messaging features, including WABA identifiers, phone number identifiers, templates, webhook events, message delivery statuses, and inbound opt-out messages.
We use Meta and WhatsApp data only to provide messaging, marketing, support, delivery tracking, compliance, and security features inside this project. We do not sell Meta platform data.
7. Sharing of Information
We may share information with:
- Meta Platforms and WhatsApp when we send, receive, or track WhatsApp Business messages.
- Service providers that help us host, secure, operate, analyze, or maintain the website, app, POS/CRM, payment, delivery, and messaging services.
- Payment, logistics, accounting, tax, legal, and fraud prevention partners where necessary for business operations.
- Government, law enforcement, courts, regulators, or tax authorities where required by law.
We do not sell customer personal information.
8. Cookies and Technical Data
We may use cookies, sessions, and similar technologies to keep users signed in, remember preferences, secure the app, prevent fraud, and understand basic usage. You can control cookies through your browser settings, but some features may not work without them.
9. Data Retention
We retain personal information only for as long as needed for the purposes described in this policy, including service delivery, customer support, audit, accounting, tax, fraud prevention, and legal compliance.
- Customer and order records may be retained as required for invoices, tax, GST, accounting, warranty, and legal obligations.
- WhatsApp opt-out requests are retained to make sure we do not send further marketing messages to opted-out numbers.
- Webhook and message logs may be retained for audit, troubleshooting, and delivery proof.
10. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. These measures include access controls, role-based permissions, server security, backups, and audit logs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your Choices and Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete personal information that is no longer required for legal or business reasons.
- Withdraw marketing consent or opt out of WhatsApp marketing.
- Object to or restrict certain processing where applicable law allows.
To make a request, use the instructions on our Data Deletion Instructions page or contact us at wikitechh010@gmail.com.
12. Children's Privacy
Our services are not directed to children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided information to us, contact us and we will review the request.
13. International Processing
Our systems, service providers, Meta, and WhatsApp may process information in India or other countries where they operate. We take reasonable steps to ensure information is handled according to this policy and applicable law.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Continued use of our services after an update means the revised policy applies.
15. Contact Us
For privacy, WhatsApp consent, or data deletion questions, contact:
A1 ELECTRO WORLD
Email: wikitechh010@gmail.com
Katha No 3062/2657/170/1, Opp to HDFC Bank
K R Road, Hoskote Taluk
Bengaluru Rural, Karnataka 562114
India